Need to repair your device?

We’ll take care of it — fast, simple, reliable.

Submit a request

How it works?

Simply submit a service request through our website. Just make your selection, and we’ll deliver it to your doorstep, exchanging your device in any condition to provide you with convenience and more choices.

Make the switch in just a few easy steps

We'll keep you connected in the fastest, easiest, and most convenient way possible.

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Select a request

Repair - Fix your device if it is damaged or malfunctioning.

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Choose your preferred service option

Door-to-Door Service - We’ll collect your device from your doorstep, repair it, and deliver it back to you.
Walk-In Service - Visit any of our authorized repair centers at your convenience.

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Provide delivery details

Provide your pick-up address for seamless logistics arrangement.

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Complete payment details

Proceed with your preferred payment method. Each service request incurs a fee.

Frequently asked questions

U Mobile Device Care lets you swap or repair your protected device at any time, as long as it’s in your possession and not lost or stolen. No proof of damage is required.
All U Mobile Postpaid mass and Enterprise subscriber who buy a new device with U SaveMore or U PayLater can sign up for Device Care within 30 days of their contract. Applies to devices bought from 25 June 2025 onwards.
Step 1: Purchase any phone with U PayLater or U SaveMore.
Step 2: Pair it with a Device Care plan within 30 days of your purchase via My UMobile Apps.
Step 3: Request a swap or repair anytime at Device Care Service Portal umobile.devicecare.bolttech.my.
You will pay:
  • A monthly subscription fee (charged to your U Mobile bill).
  • A service fee (paid to Bolttech when you request a swap or repair; and cannot be charged to your U Mobile postpaid bill.
Yes! Enjoy the first 3 months free when you join. Charges start from the 4th month.

Submit a request